Amazon and Overdrive are having technical issues synchronizing user accounts.
Sometimes when users return ebooks from their Kindle the ebook shows as returned in their Amazon account but not in their Overdrive account.
Technicians at Overdrive and Amazon are working to correct the issue.
If you should experience this issue please follow the instructions for your device on the right side of the screen.
If you are still unable to find the answers to your questions in any of the above help categories
In order to best help you and to accurately facilitate troubleshooting, please include the following information in your correspondence:
- Library card number
- Title(s) of problem download(s)
- Steps to reproduce the problem
- Exact text of any error messages
- URLs of any error pages
- Applicable software
- Operating system (Mac® OS 10.6.5, Windows® 7, iOS v4.2, etc.)
- Internet browser (Internet Explorer® 8, Firefox® 3.6, Safari 5.0, etc.)
- If applicable, device type (Android™, BlackBerry®, iPhone®, iPad®, etc.)